How Missed Call Text-Back Works
When a customer calls and you do not answer, AnswerBot automatically texts them back within 30 seconds and captures the lead through an AI-powered SMS conversation.
Here is exactly what happens, step by step. Setup takes 5 minutes and works with your existing phone number.
Customer calls your business
A customer calls your business number while you are with a client, on a job site, or after hours. The call goes unanswered.
This happens more than you think. Studies show 62% of calls to small businesses go unanswered. For service businesses, the number is even higher because you are physically working or with clients.
AnswerBot texts back in 30 seconds
AnswerBot detects the missed call and instantly sends the caller an AI-generated text message. No voicemail, no waiting, no missed opportunity.
78% of leads go to the first business that responds. By texting back in 30 seconds, you beat every competitor who lets it go to voicemail.
AI handles the conversation
The AI carries on a natural text conversation with the caller. It asks what they need, how urgent it is, and captures details like photos and location.
Callers can text photos of the problem (leaking pipe, broken AC unit, damaged roof) so your team knows what they are walking into before you call back.
You get a lead summary
AnswerBot emails you a complete summary: caller name, phone number, what they need, urgency level, photos, and the full conversation transcript.
Hot leads (emergencies, urgent requests) trigger an instant notification so you can jump on them right away. Everything else lands in your daily summary.
Automatic follow-up if no reply
If the caller does not reply to the first text, AnswerBot follows up automatically at 2 hours, 24 hours, 3 days, and 7 days.
Most text-back services send one message and stop. AnswerBot keeps the lead warm with a persistent but respectful follow-up sequence. No lead falls through the cracks.
Fully compliant, always opt-out ready
Every message includes opt-out instructions. Callers can reply STOP at any time. AnswerBot is CASL and PIPEDA compliant for Canadian businesses.
AnswerBot is a Canadian company based in Ontario. All data is stored in Canada. We handle compliance so you do not have to think about it.
Setup takes 5 minutes
AnswerBot works with your existing phone number through standard call forwarding. No app to install, no new phone line, no technical setup. Dial one code on your phone and you are done.
See pricing and start your free trial